FAQs

Frequently Asked Questions

We understand that ordering cremation jewelry can feel overwhelming, especially during an emotional time. Below you'll find answers to common questions about our process, materials, shipping, and customization options. If you don’t find your answer here, please reach out to us—we’re here to help.

About the Ashes

What types of ashes do you work with?

We work with both human and pet cremains, as well as fire ashes. For stainless steel jewelry, we can also use fur, hair, or other small inclusions. Our glass keepsakes are made with cremation ashes only including wood ashes.

How much ash is needed and how do I send it?

We require only ¼ to ½ teaspoon of ashes per keepsake. When you place your order, you’ll receive a free Collection Kit with a labeled pouch, spoon, instructions, and a return envelope. The cost of the kit and its delivery is included in your order.

What is included in the Collection Kit?

The kit includes a clear pouch for ashes, a mini spoon, detailed instructions, and a return envelope. Everything is packed in a gift box labeled with your name and order number to ensure careful handling. We only work on one order at a time to protect the integrity of every memorial piece.

What happens to unused ashes?

You can choose to have leftover ashes:

  • Returned to you with your finished order
  • Respectfully scattered at a Florida beach
  • Kept safely on file for future orders

If we have extra ash already encased in glass, we’ll send that along as a bonus keepsake.

Can I combine ashes from more than one person or pet?

Yes. You can combine multiple loved ones in a single piece, or order multiple keepsakes using different ashes. Let us know your wishes in a note at checkout or via email. We can include additional pouches in your kit upon request.

Can you use hair, bone, or other items in glass?

No, only cremation ashes can be safely melted into glass. Hair and other organic materials burn at lower temperatures. However, our stainless steel jewelry can accommodate hair or other inclusions.

How do ashes appear in the glass?

You'll see the ashes in your piece as soft white or gray flecks, often appearing alongside tiny bubbles. Every sample pictured on our website includes real ashes so you can see what to expect. Each result is unique based on the composition of the cremains.

Customization & Jewelry Details

What colors are available?

We offer a wide variety of colors and are always adding more. If you don’t see what you’re looking for, feel free to request a custom color—we’d be happy to accommodate.

Can I order a custom bracelet size or color?

Yes. We offer sizes from 4" to 14". Your Collection Kit includes a measuring strip for an exact fit. You may also request custom bead or cord colors—just leave a note at checkout or send us a message.

What kind of glass do you use?

We use borosilicate glass (also known as Pyrex) for its strength, clarity, and resistance to heat and breakage. Each piece is properly annealed in a kiln to ensure long-term durability.

Is the jewelry waterproof?

Yes, our glass jewelry is waterproof and heat-resistant. It’s suitable for daily wear, but we recommend handling it with care like any treasured keepsake.

Is it safe to wear ash-infused jewelry?

Absolutely. The ashes are permanently sealed inside the glass and will never come into contact with your skin.

What type of chain or cord is included?

Our glass pendants come with an adjustable black cotton cord (17–19 inches). Stainless steel jewelry includes a matching chain. If you need a different length, just let us know—we can customize it for you.

Is there a limit to the amount of ash you can use?

Yes. To maintain the strength of the glass, we only use a small amount of ash in each piece. This allows for both beauty and structural integrity.

Shipping & Processing

Where are you located?

We’re based in Ruskin, Florida, USA. Our cremation jewelry is also available in select funeral homes and online platforms across the U.S. and Canada.

Do you ship internationally?

Currently, we do not ship worldwide. If you're outside the U.S., please contact us before placing your order to discuss options.

How long does it take to make my order?

Most orders are completed within 1–2 weeks after we receive your ashes. Please allow extra time during holidays or high-volume periods. We’ll keep you updated throughout the process.

How will my order ship?

We ship your Collection Kit and finished keepsake via USPS First Class, with signature confirmation. The shipping of the kit is included in your order. You are responsible for returning the kit (with ashes) to our Florida address—tracked shipping is strongly recommended.

Do you offer a warranty?

Yes, we stand by the quality of our products. Please contact us if you experience any issues—we are always happy to help.

Do I need to worry about customs?

If you’re outside the U.S., you may be responsible for import taxes or customs delays. These are handled by your local postal authority. Please contact us if you need support navigating this process.

Still have questions? We’re happy to help. Click here to contact us.

 

Based on 215 reviews
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Anna did such a great job and she was very empathetic ❤️

Above and beyond

I requested a custom item due to using 2 sets of ashes. They listened showed me ideas and then created the perfect piece! Couldn't have asked for anything more!

Beautiful bracelet

The bracelet is beautiful, now my wife will physically be with me all time. My only hiccup is the sky blue looks more baby blue, but it's still beautiful.

I absolutely love my Urn necklace pendant. From the moment I opened the box, I knew it was something special. The craftsmanship is stunning — delicate, detailed, and clearly made with care. It’s subtle and elegant, and packed with emotion and love. This is my fourth pet memorial jewelry and would definitely recommend!

Absolutely Thrilled!

Anna was wonderful to work with and so very respectful. She answered all of my questions immediately an provided a detailed step by step explanation of the entire process. I highly recommend DragonFire Cremation for any of your needs when a loved one passes away.

Beautiful & heart-full✨💙

I absolutely love my bracelet. It’s the perfect physical reminder of the love that is always with me. Thank you so much!!!

A Beautiful, Meaningful Tribute

My Galaxy Memorial Touchstone is made with the ashes of my home—lost in a devastating fire. Anna created something stunning: a swirling blue reminder of all that once was. The craftsmanship is exceptional, but what touched me most was Anna herself—gentle, kind, and respectful at a time I desperately needed it. This beautiful piece helps me move forward while still honoring my past—my home, my history, and the many family heirlooms that are now gone. I’m so grateful to have met her, through my dear friends who commissioned this piece.

Perfect

Anna really caught the spirit of my beautiful familiar by infusing his ashes into this glass pendant. It's a living pendant that is very fine craftsmanship and skill, and you can tell Anna really handles the situation with sensitivity, intention and care.

Beautiful memorial piece!

I contacted Dragon Fire Glass to create a memorial touchstone with my dad's ashes for my brother's upcoming wedding. Anna was great to work with and very responsive, answering all questions and even sending me photo examples of different colors, etc. The turnaround time was quick, item arrived safely and beautifully packaged. Highly recommend.

Stunning!

When I started trying to figure out what I wanted Anna to make, I agonized. I spent weeks figuring out every detail, the colors, the styles. It's just something you want to get right, you know? Not a lot of room for error.

The hard parts were all of my own making. Anna had helpful suggestions, endless patience, and her love and care for her craft could not be more evident. From the first open ended question I sent to her, it was clear to me who I wanted to work with.

I could tell you how kind hearted she is. I could tell you how evident it is, that she's doing what she loves. I could tell you that communication is excellent, that her photographs are entirely accurate, and that interacting with her is a pleasure. All of it would be true.

But I'm really just here to say that I could not have made a better decision than to entrust something so important to me, to Anna. If you're skimming reviews like I did, I hope this helps you.

Thank you again, Anna. Absolutely beautiful work. My son and I are so happy with the touchstones, and the bracelet is absolutely stunning. I hope every good thing for someone who takes such excellent care of other good things.

AMAZING! AWESOME! FANTASTIC!

If you're on the fence about getting a piece of cremation jewelry made, just do it! You cannot imagine the peace you will feel when you see, touch and hold your unique piece of art in your hands. There are not enough words to express how amazing the bracelet is that Anna created for me with my father's ashes. I lost my dad, and like every girl (woman) before me, I thought my dad would never die... and then he did. I was left with a huge hole in my heart. I knew I wanted something special to treasure and remember him by. So I reached out to Anna who was extremely patient and helpful to me as I navigated my grief and decided on what I wanted. Anna is an angel on earth! She is compassionate and understanding and talented too! I tell everyone about her! If I could give this woman a zillion stars I would. Reach out to Anna...allow her to help you navigate your grief too. When my box came in the mail, I of course knew what was inside. My hands started to shake. I opened the package and as I held my bracelet in my hands for the first time I bawled but then instantly a sense of peace came over me. I touched the beads infused with my father's ashes and I just cried. It is the most beautiful piece of jewelry I own now! I love it! I cannot thank Anna enough! Do yourself a favor and trust her to create for you a piece of lasting beauty to memorialize your loved one too!

Wonderful experience!

I ordered this mini pendant and bracelet along with a few other items and everything was wonderful! The jewelry was stunning and Anna made the process seamless. She was very helpful and answered all of my questions along the way. I would definitely order from her again.

The pendant was gorgeous! Great communication from Anna every step of the process. Thank you!

Suncatcher ornaments

The sunbathers were beautiful! Even more eye catching in person. Thank you for this beautiful memorial.

L
Remembrance Beads
Laura Kinne
Highly recommend!

Anna was amazing to work with. She helped me to do a special cremation remembrance bead. She walked me through what the possibilities were and the entire process. The bead is just stunning. Exactly what I was looking for. I will be working with her again!

Beautiful and so meaningful

Anna was incredibly kind, compassionate and caring through the entire process. She was so quick to answer any and all of my questions and inquiries. She created a stunning bracelet that means so much to me. I will treasure it forever.
I am beyond grateful for her beautiful work and the comfort it brings me.
Jean

Excellent work

Wonderful communication and the sun catcher is perfectly made.

Wonderful communication and so kind during a difficult time of mourning our sweet pet

D
Love Forever Pendant
Dawn Sergent
Special

This company met my every need. Anna is the best and will help you in any way she can…Thank you Anna for my special gift that helps fill my empty space!

Beyond expectations

The pendant I received is so beautiful. Throughout the process Anna was kind and respectful, and I am so glad that I chose DragonFire to honor my dad with this amazing creation.

Beautiful quality

Just beautiful work

Beautiful ornament, but even better customer service. Anna kept me up to speed the entire way and was incredibly kind and thoughtful throughout the process. Overall, a very lovely way to remember a lost pet.

Eternal Cremation Bracelet

My daughter and i had Anna make 2 Eternal Cremation Bracelets for us with my dad's ashes.
They just arrived and they are absolutely gorgeous!! It will be a special way to always have a part of my father close to our hearts!!
Thank you Anna ❤️

Anna is amazing! The bracelet is absolutely gorgeous, and despite having issues with shipping that was no fault of hers at all, she was extremely helpful with resolving the issue. I highly recommend her, very quick responses and is very lovely to work with!