FREQUENTLY ASKED QUESTIONS
Q. What type of ashes do you work with?
At our studio, we specialize in crafting custom keepsakes using a wide variety of materials, including blown glass and stainless steel pendants. We encase human and pet cremains or fire ashes within the glass. The stainless steel pendants can also be made with ashes or fur, hair, and other special items.
Q. How much of cremains are required and how do I ship them to you?
When you place your order with us, we'll provide you with a comprehensive collection kit complete with easy-to-follow instructions. Since glass has a magnifying effect, we only require a small amount of ashes - between ¼ and ½ a teaspoon per keepsake - to create a stunning and unique piece of jewelry. Our collection kit includes everything you need to safely and easily send us your materials, and the cost of shipping the kit is included in the price of your order. Let us help you create a one-of-a-kind memorial that you'll treasure forever.
Q. What does the collection kit include and how will I know that I receive the correct ashes in my keepsake?
Our collection kit makes it easy to safely and securely send us the ashes needed to create your custom glass cremation jewelry. Each kit includes a clear pouch for cremains, a small spoon for collecting the ashes, detailed instructions, and a self-addressed envelope for easy shipping.
Your collection kit is carefully packaged and presented in a beautiful gift box, which is labeled with your name and order number for easy identification. Inside the gift box, the clear pouch for cremains also features an information sticker that you'll fill out with important details about your order.
To ensure the utmost accuracy and care, we work on one order at a time, and all materials remain together throughout the entire process. With our collection kit, you can trust that the ashes will be handled with the utmost care and respect, and that your finished piece of custom glass cremation jewelry will be a beautiful and lasting tribute to your loved one.
Q: Where is your location and where else can I find your cremation jewelry?
We are based in Ruskin, Florida, USA and our cremation jewelry is also showcased on other websites in USA and Canada in addition to being available in select funeral homes.
We offer you several options to choose from when it comes to the ashes used to create your custom glass cremation jewelry.
First, you have the choice to securely store any unused ashes for future use. Alternatively, we can return any unused ashes to you along with your completed order.
If you prefer, we can also respectfully dispose of the remaining ashes at one of our local Florida beaches.
In the rare case that there is any ash already encased in glass after the keepsake is created, we will include that extra glass with your order, giving you an additional keepsake to cherish.
Rest assured that whatever option you choose, your loved one's ashes will be handled with the utmost care and respect throughout the entire process, resulting in a beautiful and meaningful piece of custom glass cremation jewelry.
Q. How do the ashes appear in glass?
We want to make sure you know exactly what to expect when you order one of our custom glass cremation jewelry pieces.
That's why all the photos of our products on our website feature actual cremains inside, so you can see exactly how your keepsake will look. The cremains are clearly visible as air bubbles in either gray or white color.
It's important to note that every set of cremains is unique, so there may be slight variations in appearance and color between each piece of custom glass cremation jewelry we create. However, you can trust that each piece is crafted with care and respect, resulting in a one-of-a-kind keepsake that honors your loved one's memory.
Q. Can I combine ashes from more than one individual or pets and how do I order?
We understand that you may want to combine the ashes of multiple loved ones into a single order, or you may want to order multiple keepsakes using different sets of ashes.
Rest assured that we are happy to accommodate either request! When you place your order, simply leave us a note in the designated field or send us an email to let us know your specific needs.
If you require additional clear pouches for the ashes, we will be more than happy to include them in your collection kit so that you can easily and safely send us all the ashes you wish to use.
Our goal is to make the process of ordering custom glass cremation jewelry as easy and stress-free as possible, so please don't hesitate to reach out to us with any questions or special requests.
Q: Can you use hair or other materials in glass instead of ashes?
We offer a variety of colors for our glass cremation jewelry and keepsakes, and we're always adding new ones. If you want a different color than what's currently available, just tell us! We have many other colors to choose from that we'd be happy to show you.
Q. What if I need a different size bracelet? Or different color, not listed?
We offer customized bracelets in a range of sizes, from 4 inches to 14 inches, ensuring a perfect fit for everyone. Our collection features a wide variety of vibrant colors, which are all listed for you to choose from. To make sure you get the exact size and color you want, you can either contact us or simply leave a note during the checkout process specifying your preferences.
At our studio, we use only the highest quality borosilicate glass, more commonly known as Pyrex glass, to create our beautiful memorials. This laboratory-grade glass is renowned for its exceptional clarity and strength, making it the perfect choice for your precious keepsake. Once your memorial is crafted, it undergoes a rigorous annealing process in a glass kiln to further enhance its durability and longevity.
While borosilicate glass is incredibly resilient, it is not indestructible, so we recommend handling your memorial with care and using common sense when wearing it. Nonetheless, this type of glass is perfect for everyday wear, as it is both waterproof and heat-resistant, and requires no special maintenance. Rest assured that your memorial will be a cherished and enduring tribute to your loved one.
Q. Is it safe to wear ash-infused jewelry?
Yes, it is completely safe to wear ash-infused jewelry. The glass encapsulates the ashes, preventing them from coming into contact with your skin. The glass is also durable and strong, ensuring that the ashes will remain safely inside the jewelry or keepsake.
Q. Will the pendants come with a cord, and how will the cremation jewelry be packaged for delivery?
We take great care in packaging our cremation jewelry to ensure it arrives safely to you. All of our cremation jewelry is beautifully presented in a white gift box that can be used for safekeeping, and it is ready to be worn straight out of the box.
Our glass cremation pendants come with a versatile black cord that is 17 inches in length and can be adjusted up to 19 inches for the perfect fit. If you need a different cord length, please let us know as we can accommodate many customizations.
Each piece of our cremation jewelry is handcrafted, and we take pride in offering personalized touches. For our stainless steel jewelry, we provide a matching stainless steel chain that perfectly complements the finish color of your pendant. We strive to provide you with a beautiful and unique keepsake that will be treasured for years to come.
Q. Is there a limit to the amount of ashes that can be incorporated into the glass?
Yes, there is a limit to the amount of ashes that can be incorporated into the glass, depending on the size and design of the jewelry or keepsake. We recommend using a small amount of ashes, as this ensures that the glass remains strong and durable.
Q. Shipping information
WE DO NOT SHIP WORLDWIDE. Please contact us if you want to place an order from outside of USA
The regular USPS First Class Package shipping to United States of collection kit and the completed order is included in the price. The shipping of collection kit will take approximately 4 to 6 business days. After finishing your order, we will ship it with USPS first class, signature required.
Please let me know if you would like your order expedited. There might be an extra charge for that.
The buyer will be responsible for shipping the self-addressed envelope with the cremains back to me. You can check your shipping cost online at your postal service website. The envelope will be shipped to my location in Ruskin, Florida 33570. I would recommend that you ship it with a tracking option.
The time I need to prepare an order for shipping varies. I try to do my best to make every order in less than 2 weeks with average of 1 week. Sometimes with high volume of orders, our processing times may increase, especially before Holidays.
Q. Do you offer a warranty or guarantee for the glass cremation jewelry and keepsakes?
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.