Anna was incredible to work with, she responded quickly, was kind and respectful. She wasn't 100% satisfied with her work on the first pendant she did for me, so she did another and sent both. They contain my Grandfathers ashes, I ordered it for my Mother originally and now I'm able to gift her and my aunt. Both are stunning, even if one is flawed. They were beautifully wrapped with a certificate of authentication and a sweet little note. 100% recommended